Welcome to SUAS25. By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General

• These Terms apply to all users of the site, including without limitation users who are browsers, customers, merchants, and contributors of content.

• By accessing any part of the website, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Warranty Policy.

2. Products & Pricing

• All product descriptions and prices are subject to change without prior notice.

• While we strive to keep all information accurate, errors may occasionally occur. SUAS25 reserves the right to cancel any order if a product is listed at an incorrect price or contains inaccurate details.

• Product prices may fluctuate due to market changes, supply shortage, or tax/duty adjustments.

3. Orders & Payments

• Orders placed on www.suas25.com are subject to acceptance and availability.

• SUAS25 reserves the right to cancel any order without prior notice if the product is unavailable, incorrectly priced, or in violation of our policies.

• We accept payments through approved and secure payment gateways.

• Fake or unverifiable payment proofs/invoices will not be entertained and may be reported.

4. Delivery & Shipping

• SUAS25 delivers products through reputed courier services across Bangladesh.

• Estimated delivery time is typically 2–5 working days but may vary depending on location, availability, and courier conditions.

• We are not responsible for delays or damage caused by third-party courier providers.

• Customers must inspect the package at the time of delivery. Claims for missing items must be reported within 24 hours of receiving the parcel.

5. Returns, Refunds & Cancellations

• Return or exchange requests must be made within 3 days of receiving the product.

• Only unused, unopened, and undamaged products in original packaging will be eligible for return or exchange.

• Refunds (if applicable) are processed after product inspection and may take up to 7–10 working days.

• Certain items such as undergarments, sale items, and personalized products are not eligible for return.

• SUAS25 reserves the right to decline a return request if it doesn’t meet our conditions.

6. Warranty

• Warranty is only applicable on products explicitly marked as "warranty included".

• Warranty terms vary by brand and product category and are governed by the original manufacturer or importer.

• SUAS25 acts as a facilitator, not the direct provider of warranty services.

• Please refer to our Warranty & Support Policy for full details.

7. User Responsibilities

• Users agree not to use the website for any illegal or unauthorized purpose.

• Any misuse, fraudulent activities, or violation of these Terms may result in termination of service and legal action.

8. Limitation of Liability

• SUAS25 shall not be liable for any direct or indirect loss or damages resulting from the use or inability to use our products or services.

• We are not responsible for any loss of data, revenue, or business interruption caused by site errors or third-party actions.

9. Modifications

• SUAS25 reserves the right to update or modify these Terms at any time without prior notice.

• Continued use of the website after any changes constitutes acceptance of the new terms.

10. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Email: support@suas25.com
Website: www.suas25.com
Customer Support: 01704956909